Engineering Technology Services (ETS) has recently implemented a new system to track IT problems and requests. We are asking for you to adopt this system when requesting help from Jerry Heskett or any of the ETS staff during his absence.
To request assistance with a problem or a service, we ask that you use the ETS service portal to enter a ticket. Click here to learn what you can expect from the self-service portal, but these are the important points:
- You can find the ETS Service Portal link at https://go.osu.edu/ets. Look for the listing on the top menu bar.
- The portal is your best tool for submitting a request for help, but you can also reach us using these avenues:
- Tickets are monitored daily until 10:00 P.M., but only true emergencies will be addressed after business hours. All other tickets will wait until the next business day.
Client Services is responsible for the desktop computing support needs while Operations takes care of network, servers, and any other back-end services necessary to support operations. The Client Services team is led by Tammy Cimorell (.1) and is comprised of the following team members: Aaron Jenkins, Nick Vaver, Justin Eyer and Eric McKinniss. Operations is led by Director, Michael Compton (.35), and Assistant Director, JD Wear (1). The Operations Services team members are: Mike Zazon, Brian Foley, Bryce Steel, Jim Riedel and Aaron Aufderheide. You may see any of these team members on site depending on the nature of the problem in order to provide the best service possible although Jerry Heskett is the Department of Biomedical Engineering's primary contact and support.
Thank you in advance for your cooperation with this new process.